okkz Privacy Policy

okkz is an offshore online betting and casino platform serving players in Bangladesh and other eligible regions. We operate the platform at okkz.io and are committed to protecting the personal data of all users who interact with our services.

This Privacy Policy applies to all personal data collected through the okkz website, mobile-optimised interface, customer support channels, and any other service or communication touchpoint operated by okkz. It covers data collected from registered account holders, visitors who browse the platform without registering, and individuals who contact our support team.

We take our data protection obligations seriously. We do not collect more data than we need, we do not keep it longer than necessary, and we do not use it for purposes beyond those described in this document. If you have any questions about how we handle your personal data, please contact us at any time via the details in Section 15.

okkz collects the following categories of personal data from users of the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is necessary for standard identity verification (KYC) purposes. We do not collect data from children under the age of 21.

okkz collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you visit okkz.io, including data gathered via cookies, server logs, and analytics tools. See Section 7 for full details on cookies.
• Third-party payment processors: Transaction reference data received from payment providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you make a deposit or request a withdrawal. okkz receives only the reference data necessary to reconcile your account — we do not receive your full payment credentials.
• Identity verification providers: Where we use a third-party KYC service to verify your identity document or confirm your age, we may receive a verification result and associated metadata from that provider.
• Fraud and AML screening: Data received from anti-money laundering screening services and fraud detection tools used to protect the integrity of the platform and comply with applicable standards.

okkz uses your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and manage your okkz wallet balance.
• Service delivery: To enable you to place bets, participate in games, access promotions, and use all features of the okkz platform.
• Payment processing: To facilitate deposits via bKash, Nagad, Rocket, and other supported methods, and to process withdrawal requests to your verified account.
• Identity verification and compliance: To conduct Know Your Customer (KYC) checks, verify your age (21+), and meet our anti-money laundering (AML) obligations.
• Security and fraud prevention: To monitor for suspicious account activity, detect and prevent fraud, protect against unauthorised access, and investigate potential breaches of our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via live chat, email, or WhatsApp.
• Responsible gaming: To monitor gambling behaviour patterns that may indicate problem gambling and to apply any self-imposed limits or restrictions you have requested.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the quality and performance of the okkz platform.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications.

okkz processes your personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing:

• Contractual necessity: Processing that is necessary to perform our contract with you — i.e., to provide you with a functioning okkz account, to process bets, and to handle deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC identity checks, AML transaction monitoring, and age verification requirements (21+).
• Legitimate interests: Processing necessary for okkz's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming controls, where those interests do not override your fundamental rights and freedoms.
• Consent: Processing based on your explicit opt-in consent, primarily for marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing that took place before withdrawal.

okkz does not sell, rent, or trade your personal data to third parties. We share personal data only where necessary, and only with the following categories of recipients:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and licensed banking partners including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to process your transactions. Each processor operates under its own privacy policy.
• Identity verification providers: Third-party KYC services used to verify your identity documents and confirm your age eligibility.
• Game technology providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data necessary to deliver their games within the okkz platform.
• Fraud and AML screening services: Providers that assist with transaction monitoring, sanctions screening, and fraud detection.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity vendors who process data strictly as data processors under confidentiality obligations.
• Legal and regulatory authorities: Where required by law, court order, or lawful request from a competent authority, okkz may disclose personal data to regulators, law enforcement, or other government bodies.

All third parties with whom okkz shares personal data are required to process that data in accordance with applicable data protection principles and are prohibited from using it for their own marketing or commercial purposes.

okkz uses cookies and similar technologies (including local storage, session tokens, and web beacons) to operate the platform securely and to understand how users interact with our services. The following categories of cookies are used:

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the okkz platform and may prevent you from logging in or placing bets. For detailed browser-specific cookie management instructions, refer to your browser's help documentation.

okkz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account data: Retained for the duration of your active account and for a minimum of 5 years following permanent account closure, in accordance with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for 3 years from the date of last correspondence, unless the communication is relevant to an ongoing dispute or legal matter.
• Technical and usage data: Aggregated analytics data may be retained indefinitely in anonymised form. Non-anonymised technical logs are retained for up to 12 months.
• Marketing preferences: Retained until you withdraw consent or request deletion, and for 1 year thereafter as a record of your opt-out request.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

As a player using the okkz platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15. We will respond to all verified requests within 30 days.

• Right of access: You may request a copy of the personal data okkz holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 8).
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting any prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.

The okkz platform is strictly for adults aged 21 and above. okkz does not knowingly collect, store, or process personal data from any individual under the age of 21. If we become aware that a registered account belongs to a person under 21, that account will be immediately suspended, all data associated with it will be reviewed, and the account will be closed in accordance with our age restriction policy.

okkz is an offshore platform, and some of the third-party service providers we use — including cloud hosting providers, KYC verification services, and game technology partners — may process your personal data in countries outside Bangladesh. Where such transfers occur, okkz takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

These safeguards may include contractual data processing agreements with third-party vendors, standard contractual clauses, or equivalent measures that require recipients to protect your data in a manner consistent with internationally recognised data protection principles.

By using the okkz platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the delivery of our services, subject to the safeguards described above.

okkz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords using industry-standard hashing algorithms — okkz staff cannot view your password in plain text.
• Role-based access controls that limit internal access to personal data to only those employees and contractors who require it to perform their duties.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Two-factor authentication (2FA) options available for player accounts.
• Automated fraud detection and real-time monitoring for suspicious account activity.
• Incident response procedures to manage and report any data security breach in a timely and transparent manner.

While okkz takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please refer to Section 4 of our Terms & Conditions for guidance on account security best practices.

The okkz platform may contain references or links to third-party services, including payment processors and game providers. These third-party services operate under their own privacy policies, which okkz does not control and is not responsible for. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of okkz.

The inclusion of a third-party service reference on the okkz platform does not constitute an endorsement of that service's privacy practices. okkz is not liable for any data handling that occurs on third-party platforms or through third-party applications that are not directly operated by okkz.

okkz reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we provide. When material changes are made, we will notify registered players via their registered email address and by displaying a prominent notice on the platform at least 7 days before the updated policy takes effect.

The "Last Updated" date shown at the top of this document and in the hero section of this page will be revised each time we publish a new version. We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being used.

Your continued use of the okkz platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okkz handles your personal data, please contact our Data Support team using the details below. All privacy-related enquiries will be treated with the highest priority and responded to within 5 business days.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the okkz platform
• WhatsApp: +880 1700 000 000
• Response Time: 2–5 minutes via live chat; within 5 business days for formal privacy requests via email

When submitting a data access, rectification, or erasure request, please include your registered email address and a description of your request so that we can verify your identity and process your request efficiently. okkz will not action data requests from unverified sources to protect against unauthorised third-party access to player data.